Issue with Renko in 7.4

[fabrizio]

Re: Two facts e-sig is not to recommend!!!

I founded this thread, to push the fight between selling the product and maintain the product...

.....that is what makes me angry to the management of e-signal

of course it´s nice to grow faster and faster and earn money but never forget the point when the minority parts, like me, grow to fast, then it takes not a long time you start to grow in the front and loose on the back side

so don´t forget looking on the backside!

It is much more easier and cheaper to satisfy an existing customer then to find a new customer!

For me personally e-signal now has already a chance, but no more for a long time.

Ehmmmm.....You guys in ESIGNAL better be carefull to ......your back side...

[fabrizio]

THE CUSTOMER

It is much more easier and cheaper to satisfy an existing customer then to find a new customer

Customers are the most important asset of a company.

Customer is the center of the "B" corporation and its main focus. Such "customer centered" attitude" recognize that:

* Value generation starts and ends with the Client customer satisfaction.( cfr . G. Bennet Stewart III, The quest for Value: the EVA Management Guide)

*Strategy is the first point of our Triangle: it defines the complex of guidelines that address the management teams and employees in terms of what should be done on behalf of the customer and what should be done in order to reinforce the customer perceptions in terms of significants and positive value exchanges between himself and the Corporation.

*The " Architecture" .(..omissis..).... defines how our company structure itself in order to pursue and accomplish this target.

* "operations outlining" finally defines the number of inter functional and intrafunctional activities allowing the corp "in a concrete manner" TO TRANSFER VALUE TO ITS CLIENTELE".
(FJF , Chicago 1993 partial excerpt of a presentation to S. L. Group of B. Group S.p.a )


So said being a little more thecnical....

A "lost" customer represents for a Corporation loss of revenues and, consequently, margins.

Such a loss can be estimated introducing the :

"LIFE TIME VALUE " concept.
Which quantifies the value that "the" customer represents for an enterprise.

In terms of specifically revenues such a value can be posted multiplying the average customer's Life cycle by its average annual purchases or in products or services :
Therefore:
LTVì = VM*FA*Cvi

whereas :
LTvi= Life Time Value
VM= average value of each transactions
FA= annual rate of buying
CV= expected life cycle of the client N-esimo, function of the churning rate or fidelity rate

[mkm]

fabrizio,

What do you mean?

Could it be that you misunderstood something?

If somebody don´t understand what I mean, please think about that english is not my mother language and could be that I make a lot of mistakes. If necessary I will try to explain what I mean.

However, my understanding is that the BB is something what should be helpful for the e-sig users,....in your posts I don´t find anything what helps me or others, Sorry!

[fabrizio]

Sure , sure


Ok now the big hot is gone: load my Honda 450CRF on the trial and go for 3 1/2 hours of rehersals

Enjoy your screeny afternoon.

[kcramer]

whizz,

Great Post! I could not have said it better. I concur completely with your post, and that is why I emphasized management in my 1st post on this thread. Just did not have the context to elaborate as you did.

I was the other side (management), so I know. Now, I am the “customer”. Humm what goes around comes around. Maybe it’s payback time for me

Joking aside, I have complete confidence in what I’ve seen from esignal representatives so far. They do what they say and say what they do. I ask no more! I have not seen the kind of behavior that usually indicates a problem, like broken promises. I am extremely pleased with esignal support and applaud management for their focus on customer service.

K.