applet not loading

[bigtee]

Today, and Friday, and Thursday, the Live Charts applet won't load. The page loads but not the symbol box or any of the other stuff within the chart frame.

Below is the output from the Java console. Any ideas?

bigtee


Microsoft (R) VM for java, 5.0 Release 5.30.0.3810
==========================================
? help
c clear
f run finalizers
g garbage collect
m memory usage
q quit
t thread list
===========================================
Error loading class: livecharts.LiveChartsV3
java.lang.NoClassDefFoundError
java.lang.ClassNotFoundException:livecharts.LiveCh artsV3
at com/ms/vm/loader/URLClassLoader.loadClass
at com/ms/vm/loader/URLClassLoader.loadClass
at com/mos/applet/AppletPanel.securedClassLoad
at com/ms/applet/AppletPanel.processSentEvent
at com/ms/applet/AppletPanel.processSentEvent
at com/ms/applet/AppletPanel.run
at java/lan/Thread.run

[pbduck34]

LIVECHARTS JUNK TODAY

Every other day we have to wait while they decide what colour they are going to change .. the entire site seems to be down ...

[DuaneG]

We haven't received any widespread reports of LiveCharts having issues over the few days. Are you seeing a red X in the upper left of the applet or a gray screen?

pbduck34

The Quote.com site is resolving on this end. Once logged into the site, the new look is displayed whereas if you are not logged in, it resolves the older version of Quote.com. When you load the page, what message is being displayed? Please let me know on both issues.

[bigtee]

I am logged in.

I see a gray screen (no red X anywhere)


I have the usual banner across the top with the Home...Stocks.. etc.

Below that is the orange banner with LiveCharts .... Help... My username... etc

Below that is the the line "Please enter a ticker symbol below"

Below that is a blank grey box.


bigtee

[DuaneG]

Thanks for the quick response bigtee.

The absence of the red X is usually indicative of a potential issue with the version of Java you are currently running. To rule this out, can you run the following Java Diagnostic Tool? Also, are you using Internet Explorer or a Firefox browser? Please let me know.

[bigtee]

I am using Internet Explorer.

You will note my java tool is the Microsoft Virtual Machine. The one on the marketcenter site will install the sun version. Does the microsoft one not work anymore with live charts? It works fine with eSignal.


bigtee

[DuaneG]

Interesting....the Microsoft Virtual Machine version should work fine. MarketCenter should run MVM without any issues, however the switch to Sun Java was made some time ago as the standard plug in for the MarketCenter application. Before you make the change, please send me your LiveCharts username so we can rule out as many possibilities as possible.

[DuaneG]

Bigtee,

The account looks ok. Can you please confirm your system specs? There are a few key areas that can cause the issue described. Specifically,

- What OS are you currently running?
- What version of Internet Explorer are your running?

I suspect that something may be out of date, but I would like to confirm versions before an upgrade to the Java component. Thanks.

[bigtee]

I am running Windows XP SP2. I update it regularly around the end of the month.

I am also running IE Explorer version 6.0.2900.2180,xpsp_sp2_gdr.050301-1519


bigtee

[bigtee]

Duane G., it worked fine today. I did nothing, didn't even reboot. Did you change something?

bigtee

[jsmith1]

I stumbled on this site while trying to resolve my problem, which is the same as what bigtee is/was encountering.

I get the "load: class livecharts.LiveChartsV3 not found" when using IE with the Microsoft JVM.

I can use Firefox with the Sun plugin, but the cursor doesn't stay in the box where the symbol is typed in; so one must click on the box to bring it into focus and type in the new symbol. This is very annoying.

It looks like the load error above is generated because the applet is built for the Sun JVM. If the developers build using "-target 1.1" it should work with the Microsoft JVM.

If the application can be built either with (a) a fix to the focus issue mentioned above or (b) so that it works with the Microsoft JVM that would be great!

Thanks.

[jimbo002]

Me 2.
Same problem-"livechartsV3 not found"

Its funny cause my other computer which is also XP sp2 IE 6 will bring Livecharts up.

[bigtee]

Well, I'm having the problem again today as well... Can't make any sense of it, but I guess misery loves company because at least I know I'm not alone.

Come on eSignal, can we get this resolved?

bigtee

[jimbo002]

I thought i would disable Norton and try it again and WALLA! Livecharts came up.

And so I closed out Livecharts and re-enabled Norton and Walla!
Livecharts still came up. So I dont know what happened, but it seems to be working now with or without Norton.