no chart

[ddptwilson]

I have tried to pull live charts up on a different computer in my house but all I get is a blank gray chart. Anybody know how to fix this? I have deleted all cookies

[billbled]

Hi,
Are you running Norton AntiVirus by chance?
--Bill

[ddptwilson]

yes I am running norton

[billbled]

Can you try temporarily disabling it and see if it helps?

[ddptwilson]

I tried disabling norton but chart still would not pull up

[billbled]

Ok...I had another LC user that actually uninstalled Norton and the grey screen went away. I wanted to see if just disabling it would do the same thing.

Can you try an easy thing for me? I need to make sure your Java installation is up to date. The easiest way to do that is to go here: http://www.java.com/en/download/installed.jsp and click the green "Verify Installation" button in the upper LH corner. Follow the screens to completion, updating as it tells you to.

Can you try that and get it updated and see if that helps?

[ddptwilson]

I am in the process of downloading updated java now. I did not unistall norton only turned it off. I am using an att yahoo browser instead of internet would that matter

[billbled]

The browser might matter. But let's do one thing at a time.
Let's get Java updated, and see if that fixes it.
Let me know when it's updated and if it works after that.

[ddptwilson]

Okay the newer version has downloaded but now I have a white blank screen with a red X in the top left handed corner instead of the gray screen.

[ddptwilson]

I just tried again and the gray screen is back again

[billbled]

How hard is it for you to install a plain Internet Explorer 6 browser?
No Yahoo or ATT or Google toolbars.
Just the browser?
Also, what O/S are you running?

[ddptwilson]

my operating system is XP, it is a new computer. I had it made with Xp instead of Vista a while back. I could download the internet explorer browser if that would help

[billbled]

Also, if you've got any kind of popup blocker - let's get that turned off....

[ddptwilson]

okay will turn off the pop up blocker, should I download the IE 7 instead of 6

[billbled]

no - let's turn off all popup blockers and try it.
Let me know if that works.