esignal livecharts no data behind firewall

[zhangweili]

I use esignal livecharts behind corporate proxy server, port 80 on the server is open, I am able to launch livecharts applet, but chart is blank, and the bottom of the chart shows the message "Connecting to HTTP port 80".

I have no such problem with thinkorswim applet's streaming chart.

Is there a way to fix that?

Thanks!

[eSignal_ToddI]

Generally if the pop out window for the applet is blank/white it usually relates to Java not being enabled.

I'm assuming the other application is a java applet which does work, thus it sounds like LiveCharts should work provided cookies are being accepted.

Please send a PM with your account information and I can have a support representative contact you.

[zhangweili]

Originally posted by eSignal_ToddI
Generally if the pop out window for the applet is blank/white it usually relates to Java not being enabled.

I'm assuming the other application is a java applet which does work, thus it sounds like LiveCharts should work provided cookies are being accepted.

Please send a PM with your account information and I can have a support representative contact you.

The browser is configured to accept cookies, and java plugin is the latest. The chart window in the livecharts has nothing in it. I guess it's not getting data. Does it use the port other than 80?
If that's the case, the livecharts won't work for me.

[zhangweili]

Originally posted by zhangweili
The browser is configured to accept cookies, and java plugin is the latest. The chart window in the livecharts has nothing in it. I guess it's not getting data. Does it use the port other than 80?
If that's the case, the livecharts won't work for me.

Here is the screenshot of the livecharts.

[billbled]

Hi,
Can you email in to LiveCharts Tech Support at [email protected] ?
Please include your LiveCharts username and/or customer ID number and also a phone number we can reach you at during the day (if possible).
Yes, LiveCharts does use Port 2812 - but if it cannot connect there, it falls back to HTTP Tunneling thru Port 80 - and that should connect.
Please send the email to us at support and we'll be in touch to get you up and running.