QC 6 Login Problem

[bobscott]

I have had QC6 login issues before but waiting a few seconds they cleared automatically. This one is a hard lockout anf if I'm reading the screen shot correctly, QC 6 is saying that the password is OK and connection to the DM is OK but the DM says differently.....

~Bob

[bobscott]

I think the original problem was that the eSignal 8.0 WinRos.exe was picked up instead of the QC 6 WinRos.exe. I renamed the eSignal 8.0 WinRos.exe to WinRos.xex so it could not execute and now the QC 6 WinRos is being called but there is still no success in logon.

[JayF]

Hi Bob,

This is something that will likely need some thorough analysis by a technician. With 6.0 they can look at your connection log to see what might be going on to cause this to occur.

I'd suggest calling into support at this point, or if you send me a PM or email with your phone number I can have someone call you direct.