1719 won't load workspaces or anything

[billbled]

Hi,
They are still working on a resolution, but Jay gave me this procedure which seems to work well if you're "Entitled Red" and can't get QCharts to run.

Please try this:
1- Run QCharts and let it go to Entitled red.
2- Click the Data Manger (DM) button on your toolbar.
3- Click the grey square in the center of the DM to clear it.
4- In the DM, click "File" then "Properties"
5- In the upper RH corner of the "Connectivity" dialog box, change the radio button from top to bottom (Enterprise Server IP Address) and leave the box beside of the bottom radio button blank.
6- Click "OK" and the Connectivity box will close and the DM will go red and put up a message about "Invalid username and password" etc. and the DM will show "NODATA" and "NONE"
7 - Click "OK" to clear that message box.
8- Now click "File" and "Properties" again.
9- Change the radio button back to the top - do not make any other changes to the Connectivity box. Click OK to close the Connectivity box.
10 - The DM should go back to "OK" and QCharts will be "Entitled" in a few seconds.

[Dave Skram]

Bill,

I apologize for not getting this off to you sooner. I just gave up this morning and went out and enjoyed the rest of the day.

Hats off to you and thanks so much for the “We are on it.” Your good efforts on our behalf are truly appreciated!

I tried the Qcharts procedure just now and it seemed to work well enough. Keeping my fingers crossed for tomorrow morning before open though.

Also, I tried the procedure in a similar fashion on QLink and it didn’t clear the “Entitlements” error there.

Would it be too much to ask to have someone look into that once the dust clears on the QCharts side of things.

What a truly epoch day in eSignal Land. Imagine, even Larry getting red flagged as not entitled. [Hey Larry ] Whoa, what could happen next…

-Dave

[billbled]

Hi Dave,
Thanks for the thanks - but really - that goes to Jay and a whole lot of others behind the scenes who figure this stuff out when things go wrong.

I'm just the messenger and "information relayer"

[Larry Marchman]

Originally posted by Dave Skram

What a truly epoch day in eSignal Land. Imagine, even Larry getting red flagged as not entitled. [Hey Larry ] Whoa, what could happen next…
-Dave

LOL. Thanks for reminding me. Indeed, it's not fun being stuck with no workarounds. Thank goodness we have one now. Thanks Bill for the 411 on that !

LAM