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can't log on
Well, I just completely uninstalled, and re-installed Esignal 7.5, and now I get error 'Invalid Username or PSW'. It's certainly better than the error message I was getting, but I still can't get logged on. This is the same Username and password that successfully gets me into the Account Maintenance section. I tried changing the product password earlier, and it had no effect on the error message. The product password is now back to the same thing as my account password, and it won't recognize it.
Just to be sure, I have tried all combinations of the usernames and passwords I have had in the past, and none of them works.
As I said, I have run into this same problem with user names and passwords before, and over the phone the tech changes it a little (like makes one letter capital now instead of small), and it works. Just telling you my experience.
Any help is appreciated,
Phil
Well, I just completely uninstalled, and re-installed Esignal 7.5, and now I get error 'Invalid Username or PSW'. It's certainly better than the error message I was getting, but I still can't get logged on. This is the same Username and password that successfully gets me into the Account Maintenance section. I tried changing the product password earlier, and it had no effect on the error message. The product password is now back to the same thing as my account password, and it won't recognize it.
Just to be sure, I have tried all combinations of the usernames and passwords I have had in the past, and none of them works.
As I said, I have run into this same problem with user names and passwords before, and over the phone the tech changes it a little (like makes one letter capital now instead of small), and it works. Just telling you my experience.
Any help is appreciated,
Phil
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