No Eurex Tic Data in the Morning

[Momentum]

Graham, your London office already observed this problem. They could not access tic data on Eurex either until the individual symbol opened. Scott saw it too once from the U.S. I think.

[GraemeB]

Hi Momentum,

I do believe there is a problem, I just wanted to know if any other symbols are effected, seeing as the only ones mentioned are within the EUREX exchange?
Have you noticed this problem on any other exchange?


Thanks for your help,

[Momentum]

Any resolution ????

[GraemeB]

Hi EdKoF,

Just a quick question, I was wondering what version of software you are using? Also when your problem started to occur?
Please let me know.

Thanks,


Graeme

[Momentum]

Graeme

Graeme, this problem is a week old - is there a solution. I can't use tic charts until there is.

[ScottJ]

Hi Momentum,

We've been juggling the Eurex conversion with trying to track down this problem. As we've indicated, while we have re-produced the issue in-house, we've also run tests where everything worked just fine. We'll do our best to get some kind of QA response back to everyone by Friday.

Thanks for your patience.

[Momentum]

Its Saturday

Hi Scott:

Can I assume that this problem has now been resolved? Not having tic charts before the market has been costly.

[ScottJ]

Unfortunately, nothing definitive yet. We were looking into it further on Thursday/Friday but our QA team hasn't reported thier findings as of yet. Hopefully, it'll be just another few days, if not sooner.

Thanks.

[ScottJ]

BTW, out of curiosity, do you have the same problem on the weekend? Do you subscribe to any other exchanges aside from Eurex? Does the problem appear on all instruments, albeit US or Euro contracts?

Thanks.

[Momentum]

Tic data was fine while I tried it up until about Sunday 8pm (London time).

This morning at about 4.50am it was no longer available.

There is no problem with the emini ES, However LX from LIFFE also has no tick data. Minute data is working fine.

As I said, this is a huge problem for active traders.

[fabrizio]

Honestly speaking no tick data on DAX now at 8:40 AM CET
ok on bund (already opened)

[Momentum]

Tics began in Eurex after there were sufficient tics to COMPLETE the first bar. However, I have to ask for a refresh as the history tic bars did not fill in.

[GraemeB]

Hi momentum,

I have streaming data coming in to my tickchart, can you see this on a quote window?

Thanks,

[Momentum]

Didn't see your post till now. Quote window is not relevant really as there are no quotes until the open when tics begin to build. I have not looked at quotes for that short period while the first tic bar is created as I use IB for my quotes.

[GraemeB]

Hi Momentum,

Thank you for your post, I will pass on the information you sent.

Thank you again,