No Eurex Tic Data in the Morning

[EdKoF]

Graeme,

A friend of mine just contacted eSignal helpdesk.

They said that on Friday a server was changed, and that they are aware of the problem, and that we have to wait.

Please check!!!


Edo.


P.S. I checked whether he had a name of a person there, unfortunately not......

[fabrizio]

Originally posted by GraemeB
Hi Fabrizio,

So the problem stopped at 08:45 so for 45 minutes there was incorrect data? Is that right?
Does it work correctly now or are you still have issues?
Where you using Ensign? or was it just eSignal? Would it be possible for me to ring you concerning this just to get a greater understanding?
Please let me know.

Thanks,

Premises: Do not exclude the chance that IB could be WRONG
-I do not know if stopped , I just left the workstation at that time
-I'm sorry I'm out of the office so I cannot check
-No Ensign involvement at all.
Just happened that watching and comparing IB data and ESIGNAL T&S on Bund I'v spotted that difference. Again not in Price but in sizes.

But before saiyng it is 100% true I should need a triple check during different times of the day on more days.

[EdKoF]

IB is not a reliable source of data for T&S in my experience. It is a trading system, not a datafeed. For min charts etc it can be used quite reliable as datafeed. For tickdata I have bad experience.

Edo.

[GraemeB]

Hi EdKoF,

This problem has only been an issue since Friday? Its strange, as I checked with our engineering department and none of the servers have been changed?!
I'll ask again to see if a bit needs to be added.

Thanks,

[GraemeB]

Hi EdKoF,

No one in the London office said there was a server upgrade on friday. But admitted there seems to be an issue since Friday and that we are investigating. *Wires must have been crossed* :-)

Thanks,

[GraemeB]

Hi Fabrizio,

If you notice the data being incorrect again (Between eSignal and IB), please let me know. I can ring you to cross check between what is on my screen and yours.

Thanks,

[Momentum]

Eurex Tic data updating in esig but only AFTER the mkt is open. Can force update manually in ensign but does not update in real time. I got ensign because of esig problems. Now i'm between a rock and a hard place. You guys have got to sort this out quickly. There are no more work arounds

[GraemeB]

Hi Momentum,

So the no "tick" issue happens on both eSignal and Ensign?
I know we are working on this and hopefully, soon, this issue will be resolved.

Thanks,

[EdKoF]

Originally posted by GraemeB
Hi EdKoF,

No one in the London office said there was a server upgrade on friday. But admitted there seems to be an issue since Friday and that we are investigating. *Wires must have been crossed* :-)

Thanks,

I can only relay what was told to my friend. Sure thing is that there is an issue since Friday, and that before the issue started (in the middle of the trading day, with all systems open and running), I didn't make any changes here. Charts just stopped.

This makes it unlikely an 'Ensign alone' issue.

Edo.

[EdKoF]

Graeme,

To be precise: the words used were 'change of server', not 'upgrade'.

Edo.

[GraemeB]

Hi EdKoF,

Your right, it is probably somthing that needs to be added or taken away from the servers.

Thanks,

[EdKoF]

Can you give us an update on what is being done to solve this?

Is there an estimated time for the fix?

Thanks,


Edo.

[fabrizio]

Originally posted by GraemeB
Hi Fabrizio,

If you notice the data being incorrect again (Between eSignal and IB), please let me know. I can ring you to cross check between what is on my screen and yours.

Thanks,

Ok, sure will

Thanks

Cordially

[GraemeB]

Hi EdKoF,

To be perfectly honest with you there isn't a date for the fix yet.
Further investigation is needed.
If you have any questions about this, please feel free to contact me at any time.

Thanks,

[Momentum]

Graeme, please arrange a credit for the cost of ensign until this is fixed as I cannot use it.

Tx